Valuable Information

We want to make it as easy as possible to answer some of your questions while you plan your event. Your can find some helpful and information here regarding rentals but feel free to reach out via the Contact tab as well.

Rental Policies

The rental period is up to three days.
A custom proposal will be created for you, and can be adjusted as needed before your final decision is made.
A signed contract and a 50% nonrefundable deposit is needed to commit to the rental and reserve your inventory. Items are reserved for your date and may not be removed once the deposit is paid.
Orders booked within two weeks of the event date are subject to a priority fee, as our event schedule is often set well in advance and will need to be rearranged to accommodate your event.
Final table setting quantities may not be changed by more than 10% of the quantity for which the deposit was paid.
Customers are responsible for the full replacement or repair costs of items damaged or lost during the rental period.
A refundable security deposit (30% of your total rental cost, minimum of $100) is required to cover possible damage or loss of items. If all items are returned without damage, the deposit will be fully refunded within 7 days. If damage exceeds the deposit, you will be billed for the additional costs.
There is a 12% cleaning fee for the rental items. This includes a cleaning prior to delivery and upon the order's return. If excessive labor is involved in cleaning items once they are returned (due to stains, rust, wax, etc.), an additional charge will apply and will be deducted from the security deposit.
Final rental balance is due two weeks before your delivery date.
Delivery charge is based on type and size of order, travel distance, and event details.
There is an order minimum of $200 (exceptions may be accommodated depending on the event).
Longer term contracts and rates are available.

Other Information

Items are delivered freshly cleaned, wrapped, and ready to use.
For return, tableware should be placed back into the crates, bins, and/or carriers in which they arrived. All bubble wrap, paper, or any other materials delivered should be returned as well. Failure to return crates, bins and packing items will result in a replacement fee.
We ask that you never leave the rentals outside overnight or in inclement weather. Even on a clear night, bugs and wildlife can still cause damage to our pieces. We require everything to be protected and secure overnight and they can never be left outside in rainy weather. A back up rain plan is necessary, and we will request your events Plan B in the event of an unfavorable forecast.
A cleaning fee for tableware is already incorporated into the invoice, but items should be rinsed, free of residue before crating, and dry. These can be air dried if you have enough time between the end of the event and pickup. We will wash them after we pick the items up. Tableware rentals MAY NOT be washed in a dishwasher. If dishware, flatware, stemware, etc. are returned/picked up not rinsed, you may be subject to an extra cleaning fee.
Please contact us with any questions or to obtain a quote.

FAQ

Do I need to wash the tableware before returning the rentals?

These items are delicate and some are not replaceable. They cannot be used in the dishwasher. To avoid cleaning the items improperly, we ask that you just rinse, dry the items, and place them back in the crates/bins/carriers they arrived in. These can be air dried if you have enough time between the end of the event and pickup. We will wash them after we pick the items up.

How do you calculate delivery prices?

Delivery prices are based on distance from our storage in Jackson, MS, size of order (size of vehicle required), event details, and the delivery schedule for the date of the event. If deliveries are beyond the vendor drop off area, additional charges may apply (think stairs, around the block, etc.). Delivery includes drop off & retrieval at a designated area at your venue. Delivery fees assume the rental items are being placed in one level area within 50 feet from the delivery vehicle. Failure to notify us of delivery conditions may result in additional delivery fees including: Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle; Delivery involves carrying items up or down stairs; Delivery or pickups made outside our regular standard delivery hours of before 8:00am or after 8:00pm.

What is the damage deposit? Is the damage deposit refundable?

With each order, The Pulchrtitude Company retains a damage deposit in the amount of 30% of your subtotal. Due to the nature of our inventory, items are often fragile. There's always the risk of loss or damage. If the order is returned in the condition it was sent out, the damage deposit will be refunded in full. If items are damaged or missing, the replacement cost will be withheld from that deposit, and the remainder of the deposit will be refunded. If the damage or loss exceeds the deposit amount, the customer is responsible for the balance. Most of our items are irreplaceable so we do ask that you take special care.

Do you charge sales tax:

We are required by the government to charge sales tax on any items delivered in the state of Virginia. If you are tax-exempt and provide us with your tax-exempt certificate prior to confirming your order, we can remove that line item from your proposal.

What if I have an item in mind that you don’t currently offer?

You never know if an item you are wishing for, that we do not currently have, is a part of a future order. We would love the opportunity to help you find the perfect piece if it fits into our collection. Because our collection is growing as we find items special to us, it will take time to curate. If we do not know there is a demand for it, then we may not be thinking of procuring the item anytime soon. Whether it’s a backdrop, display item or statement piece, we are open to building or sourcing your must-have item to finish off your event design. Just contact us to learn more about how we can make it happen!

Can your pieces be used outside?

Of course! We just require that you never leave the rentals outside overnight or in inclement weather. Even on a clear night, bugs and wildlife can still cause damage to our pieces. We require everything be protected under cover and secure overnight and they can never be left outside in rainy weather. A back up rain plan is necessary, and we will request your events Plan B in the event of an unfavorable forecast.

What happens if something gets damaged during my rental?

We know that unfortunate things can happen, so a mandatory non-refundable cleaning fee is added to every order. This covers normal wear & tear on our collection, but does not cover gross negligence – such as damage from pieces not protected from inclement weather, sharpies, melted candle wax, cigarette burns or smell, water damage, food spillage, dirty dishes, cracks/tears/chips, big breaks, etc. Any rental items that get damaged beyond repair while in your care will get charged a replacement fee of 5 times the rental price or the full value of the item, in the event it is irreplaceable. If items can be repaired, you will be charged a repair fee plus the handling fee.

What happens if something is missing?

In the event items are missing from your order upon return or retrieval, we will notify you within 1 week of the event date. You will have 72 hours to return it, or the replacement cost will be charged to the card on file.